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Frequently Asked Questions

Ordering Information

How do I know if the order is confirmed?
An acknowledgement email will be sent to you.

Can I modify or cancel my order?
We do not accept any cancellation once order has been placed. To modify your order, please contact us immediately.

How do I use a discount code?
If you qualify, please enter the prevailing discount or promotion code at check-out and the total amount payable will be adjusted accordingly. Discounts and promotions only apply to normal priced items and not to sale items. Discounts and promotions cannot be used in conjunction with other promotions, offers or discounts.

What if I like to purchase in larger quantities?
If you are interested in purchasing wholesale (or in bulk), do not hesitate to contact us and we’ll offer you our wholesale pricing.

Payment

What are my payment options?

  • Via Paypal
    Paypal is a very safe and secure way to make payment and it accepts all major credit / debit  cards.
     
  • Cash
    We accept cash payments only for self-collections.

Delivery

How soon can I expect to receive my order?
We will deliver your order within 3 to 5 working days.

Where and how can I self-collect my order?
We will send you an email to pick up your order once payment has been received and your order has been processed.  We are located at 222 Tagore Lane, TG Building, #02-03. We are open on weekdays from 9am to 2pm and Saturday 9.30am to 12pm. Closed on Sundays.

What are your delivery timings?
We deliver from Mondays to Fridays, between 9am to 5pm. For special arrangement, kindly drop us an email at info@merrymaker.com.sg.

What are the delivery costs?
- Free delivery for orders S$100.00 and above.
- For orders below S$100.00, there will be a charge of S$6.00.

Do you accept international orders?
Yes, we do. You can select the items you wish to purchase and provide your delivery address at checkout. Our system will automatically compute shipping charges.  We will ship out your items upon receipt of your payment. Kindly note that all orders delivered outside of Singapore may come with additional custom duties and taxes by your country. These additional costs are not covered in the regular shipping fees you are paying during checkout. It is the customers’ responsibility to pay for any additional costs in order to receive the shipment. 

Returns, Refunds  and Exchanges

Can I exchange my purchase?
An exchange will only be made if the product(s) delivered to you was damaged in the delivery process or the model/design of the item we delivered is not what you have ordered.

All goods must be returned with its original tags intact together with original packaging. All exchanges are acceptable within 3 days after receiving the item for local purchases and 30 days for international purchases.

How can I get a refund?
Strictly no cash refunds will be made unless the product is no longer in stock after you have made the payment. We will only reimburse delivery charges for incorrect items sent and faulty products.

In the event where the product sent is incorrect or faulty, please contact us immediately so that we can resolve any issues as soon as possible.

Customers are strongly advised to check the product(s) purchased at the time of delivery to avoid any possible disputes. All products leaving our warehouse have been checked for quality and quantity accuracy.

Lastly, if you have any questions which you can’t find in our FAQ, please feel free to contact us via email or phone. We will be more than happy to hear from you!

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